When your website hosting service provider provides live chat support, you can speak with an agent in real-time and learn useful information or get a problem resolved timely. The key advantage of using chat compared to calling to talk to a live person is that you'll need just a computer with world wide web access, which means that you won't pay any charges in the event that you're in another state or country. Furthermore, it will be much simpler to copy and paste info for instance domains, usernames or error messages in other words details which are sometimes hard to give to the other side on the telephone. The live chat is also a considerably quicker way to contact the web hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in the event that some issue requires a little more time to be dealt with, you are able to do something else while you wait for guidance on the live chat, so you will not lose time - something that's not possible in case you're on the phone.

Live Chat Support in Shared Web Hosting

In addition to the phone and ticket support, we offer live chat support as well. You're able to contact us every single day, including holidays and weekends, and we will give you more information about the Linux shared web hosting that we offer in case you are not among our customers yet, or about basic and billing questions in case you already have a user profile. Although for entirely tech matters you will need to open a ticket to the technical assistance team, because such issues will require extra time to be resolved, you may still get in touch with us through the live chat for some tech info. For instance, we can help you set up an e-mail address in your email client or troubleshoot a variety of issues, saving you a long time. Even when our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as part of our services, so that whenever you have any kind of questions about our Linux semi-dedicated hosting, you can get in touch with our customer care team whenever you need regardless of whether you've already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and difficulties, still we can assist you with many technical questions as well. We will help you select the right plan for your websites if you do not have an account yet, we can answer any billing questions or concerns you have or we can assist you with installing your new email address on your computer or smart phone - all of this will be done in a timely manner since our live chat service is available all day long, every single day. Any time you require help, you are able to talk with a representative and save a long time.