Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • We provide a 60 min response guarantee for each support ticket or e–mail that you send to our customer support team. We will rapidly reply to all the common enquiries and forward right away the matter to our sysadmins if any additional assistance is required. If you order the Admin Services package, we will perform any of the included server administration services at a time that has been discussed with you earlier.

  • Top quality support service
  • A Premium Support Service

  • Our client support staff will be available to you twenty–four–seven if you require assistance while working with our Web Hosting Control Panel or with any of the apps that we install on your behalf on the dedicated web hosting server. What is more if you require help tackling all the standard administration tasks on your server, you can make use of the Admin Services package, which includes data backup hard drive space, weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, etcetera.

  • Intuitive help center
  • An Intuitive Help Area

  • We have provided the Web Hosting Control Panel with a fully detailed knowledgebase, which offers extensive explanations of all its features and functionalities. Additionally, we have filmed in–depth video tutorials that will further demonstrate to you how to perform a certain operation or troubleshoot a commonly experienced problem. The educational articles and the video tutorials are readily accessible from every Web Hosting Control Panel section via the Videos and Help buttons situated in the top right corner.