In case you are a website owner, a problem could always emerge and it does not automatically need to be related to the hosting service. For instance, something may go wrong when you bring a software app up to date or some vital content may be modified or erased by accident. Whatever the essence of the problem might be, you will have to touch base with the tech support staff and ask them to recover a backup or to help you resolve the problem that you are struggling with. How fast they’ll do this will determine the time that your sites will be unreachable. For given sites like social networking websites or web stores, a longer unavailability often means lost visitors and cash. Because of this, it’s rather important for you to use the services of a web hosting company that provides not only a good customer care service, but also a timely one.

One-Hour Response Guarantee in Shared Web Hosting

Our guaranteed maximum reaction time for any ticket that you post or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and national holidays. Whatever the nature of your issue or enquiry may be, we will lend a hand momentarily and will supply you with the necessary information to resolve any problem with your websites. The actual reaction time commonly doesn’t exceed fifteen to twenty minutes, which implies that you can forget about waiting around for hours on end to get a problem solved or what’s even worse than that – waiting around a whole day only to receive a response that more information is necessary while nothing’s resolved. We’ll give you assistance in no time since we know how costly time can be in the dynamic electronic space. The sixty-minute response guarantee is valid for any billing or technical enquiry that you may have related to our Linux shared web hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take full advantage of our extra-fast support services. You will receive a response to any support ticket opened through the web hosting Control Panel or e-mail sent to our technical and customer support staff in no more than 1 hour. The response time is guaranteed and it applies irrespective of the issue – billing or technical. Often, it takes far less time to examine and resolve a problem. We’ll supply you with more details if the solution involves something that needs to be done on your end. If you get in touch with us during weekends or public holidays, the response time will be precisely the same and given the fact that our support team will be at your disposal 24 hours a day, you will receive instant assistance for practically any technical, general or billing issue whatever the hour.