There are a handful of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will invariably find regardless of which company you pick is a ticketing system. It is the least complicated means of communication for several reasons. In the event that no representative is available at the moment and they’re all occupied, a phone call may not be responded to, but a ticket will invariably hit home. In addition, you can copy and paste extensive bits of information without worrying about spelling mistakes, and in case a particular issue needs more time to be resolved or a number of responses have to be exchanged, all the info will be in the very same place, so each party can always see the comments supplied by the other one. The drawback of using tickets to touch base with your hosting company is that they are usually separate from the web hosting platform, so if you need to supply info or to follow directions, you’ll have to use at least 2 separate admin consoles and this number may increase if you desire to manage a number of domains. Plus, many web hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting for a response.

Integrated Ticketing System in Shared Web Hosting

The ticketing system that we’re using for our Linux shared web hosting isn’t separate from the web hosting account. It is included in our all-encompassing Hepsia hosting Control Panel and you will be able to visit it at any specific time with just a couple of clicks, without leaving your account. The ticketing system features a quick-search box, so you can trace virtually any support ticket that you have posted in the past, in case you need it. On top of that, you can see knowledge base articles that belong to various problem categories, which you can select, so you can learn how to tackle a specific problem before you actually post a ticket. The response time is no more than 1 hour, which suggests that you can get swift assistance at any particular time and if our help desk staff advises you to do something within your hosting account, you can do it instantly without the need to sign out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is built into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting, which means that you won’t need another platform to touch base with our client care team – you can do this on the spot in case you chance upon a predicament. Posting a new ticket takes a couple of clicks and tracking down an older one is just as easy. With our clever search functionality, you can quickly find any ticket that you have already posted. You can open a ticket whenever you want since our customer service technicians are available 24 hours a day and reply in no more than one hour, even though it rarely takes this much to receive a response. With the Hepsia Control Panel, you will have everything in one single place and you can just forget about having to use two or more platforms to fix a simple issue.