The support that you can get from your shared web hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical problem with an active account. Prompt and accurate info about a question or an issue will save you a lot of time and efforts, not mentioning that this is usually a proof that you're ordering from a genuine hosting supplier and not from some reseller. When you acquire a hosting account from a company that does not own its servers and it cannot access them directly, it is likely that you will wait for a few days so as to receive a response to any question, thus your sites may remain offline for quite a while. Alternatively, a company which provides different options for communication and has a technical support staff available all the time will assist you to right away and help you limit or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

All our Linux shared web hosting offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our services well before you make an order or you are an existing customer and you have any question or some difficulty, you will be able to contact us any time, which includes holidays and weekends. We have a number of channels to contact us - a couple of telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and basic questions; email messages and support tickets for more complex issues or any issues which require additional time to analyze and deal with. Unlike many other website hosting service providers, our trouble tickets come with a warranted maximum response time of only 1 hour, therefore no matter what your problem is, it will be resolved in a timely manner and you won't waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you purchase a semi-dedicated server account from us as we have phone and online chat support for pre-sales, billing and general questions. Our agents can assist you to pick the right package or give you info about our servers, to verify if the system requirements for your web sites are met. When you are an active customer, you will also be able to contact us through email or via our ticketing system, that can be accessed via the Hepsia web hosting Control Panel. We guarantee that when you employ these 2 ways of contact, you'll receive a response within a maximum of one hour and that’s 24/7, including weekends and public holidays. If you've employed the website hosting services of other service providers, even big ones, you can compare the response time because it often takes an entire day for them to take care of a support ticket.

24/7 Customer Support in VPS Hosting

In case you get a virtual private server from our company, you can use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, we have a couple of local telephone numbers in the U.S.A., Great Britain and Australia along with a live chat service. When you're a current customer and you require assistance with some technical issue that requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you can send an email and we will handle the problem and send you a reply within 1 hour. The reply time is guaranteed 24/7, including weekends and holidays, but for the majority of problems it takes a maximum of 30 minutes to receive assistance. Our support service covers your VPS plus all of the pre-installed software it includes, so if you'd like to have help with third-party applications, you can check the optional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have timely support in general, let alone when you operate a whole server, that's why each and every dedicated server that we provide includes 24/7 support with one-hour reply time guarantee whatever the situation. The service is 100 % free for any kind of difficulties with the server or the software that was installed from our admins through the setup, so you can contact us as many times as you would like, even during holidays. You can either open a support ticket from your billing section or you could send an email, and the actual response time for both rarely exceeds 30 mins because we have admins available 24x7. If you need general info about our servers or you've got any kind of billing question/issue, you may also call one of the local phone numbers that we have on as many as 3 different continents or you may take advantage of our live chat service and speak with a representative online. For third-party software assistance, we provide a Managed Services upgrade, which you're able to include to your server package through the billing Control Panel.