Support and Help Channels

  • 1 hour ticket response time

  • A one hour Inquiry Answer Warranty

  • Each ticket you post to our client assist Dept will be attended to in about 60 mins. The general problems shall be replied to as quickly as possible. However, if the assistance question you have posted calls for some help from a capable administrator, we are going to address the ticket to him and will inform you about the delay.

  • Top quality support service

  • Top–class Client Assistance Service

  • We are on line for you 24x7x365 to offer useful information and client support as well as to help you with any trouble that you could encounter as you are supervising your virtual server. We will assist you with all pre–installed software, including your OS, server administration panel (based on the VPS type) and the Web Hosting Control Panel made 100% by our developers.

  • Intuitive help center

  • A Descriptive Help Zone

  • An in–depth and frequently updated article base is integrated into our custom–built Web Hosting Control Panel. It provides quick tips on how to conduct all the key site administration duties. The Help zone includes thorough how–to tutorials and step–by–step video guides. You can access the Help zone by pressing the Help or Video buttons in the upper right part of each Control Panel section.